Privacy Policy

The type of personal information Concrete Fitness collects

Concrete Fitness currently collects and processes the following information:

• Personal identifiers and contacts including name, email, phone number, date of birth.
• Booking, attendance and transaction history. Transaction history includes what the transaction was, the price paid, the method of payment and when the transaction took place. Concrete Fitness does not store your card details.
• Mandatory participant information provided by you during the registration process for classes.
• Correspondence via, for example, the website contact form, email or Instagram and Facebook messaging.

How Concrete Fitness gets the personal information and why

Most of the personal information processed by Concrete Fitness is provided to us directly by you to run the classes. Concrete Fitness uses Gymcatch as the booking platform to process bookings and Stripe as the payment processor. The information that you have given is used in order for Concrete Fitness to:

• Enable the purchase and booking of classes
• Contact someone in the event of an emergency
• Enable correspondence with people who have made an enquiry or booked or purchased classes.
• Administer and run the classes, including notifying you of any changes to scheduled classes.
• Keep accurate records of bookings and attendance.
• Occasionally send marketing and promotional emails about Concrete Fitness products and services and special offers and other information that we consider may be of interest to you using the email address you have provided. Your details will not be used for this purpose until you have completed the participation information and considered the prompt regarding opting out of receiving such emails.

How to manage the use of your personal information

Your details will not be used for marketing and promotional emails until you have completed the participation information which requires you to respond to a section on receiving such emails. If you write 'opt out' in the space provided you will not receive such emails.

When completing the contact form on the website there is a box that can be ticked or left unticked to indicate your preference with regard to receiving marketing and promotional emails.

If you have previously agreed to your email being used for marketing and promotional purpose you may change your mind at any time by emailing us at hello@concretefitness.co.uk.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases Concrete Fitness relies on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Concrete Fitness at hello@concretefitness.co.uk
(b) Concrete Fitness has a legitimate interest.

How Concrete Fitness stores your personal information

Your information is securely stored on electronic devices using the booking and payment platforms as well as email and messaging platforms.

Links to other websites

Our website contains a link to the Gymcatch website for booking a free trial as well as sessions. That website is not governed by this privacy policy. You should read the privacy policy associated with that website.

Retention of Information

Concrete Fitness will retain information for as long as we deem it useful to be in contact with you or until you tell Concrete Fitness that you no longer wish for the information to be retained. Concrete Fitness will then dispose of your data by deleting it from Concrete Fitness systems.

Cookies

Cookies are small text files that are placed on your computer or device by websites that you visit. They can be used for a variety of different reasons, for example in order to make websites work, work more efficiently, to customise a website for a user and to provide information to the owners of the site.

We use the following cookie on our website

Name of cookie: _cf_bm

Essential

Expiry time: 30 minutes

Purpose: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Essential cookies are strictly necessary in order to provide the service over the internet that is requested by the user of our website.

When you access another website from our website a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for information about these cookies.

Your data protection rights

Under data protection law, you have rights including:

Enable correspondence with people who have made an enquiry or booked or purchased classes.

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Concrete Fitness at hello@concretefitness.co.uk if you wish to make a request.

How to complain:

If you have any concerns about Concrete Fitness’s use of your personal information, you can make a complaint to Concrete Fitness at hello@concretefitness.co.uk‍

You can also complain to the ICO if you are unhappy with how Concrete Fitness has used your data.

The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk